Monday, June 17, 2013

Send an Instant Message” option grayed out or Unable to initiate IM conversation

Send an Instant Message” option grayed out or Unable to initiate IM conversation

Perform the below steps with Admin access.
1. Close the Communicator and Outlook (exit the communicator.exe and outlook.exe).
2. Going to Start -> Run -> typing regsvr32 msxml3.dll and say OK.
3. Restart your computer and check whether user is able to initiate or send IM.
4. *Issue persist then do the following steps*
5. Is there any update recently installed on users computer? If yes then uninstall the updates.
6. Check the Microsoft Core XML Services and Parser (MSXML) updates and reinstall it.
7. Kindly install MSXML 6.0 Parser (KB925673) on users machine.


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